things that should be really easy but are made difficult by clueless "customer support" people
So I'm still trying to get Charles to put together the Exersaucer that we got as a gift before Drew was even born.
Charles, however, kept blowing smoke about not being able to put together, without directions, something that was invented by NASA scientists as a way to cause parents to commit themselves to a mental institution.
On a side note, I can't wait until somebody I know has a baby shower. I'm soooo going to give them an Exersaucer as a gift, but before I do, I'm going to remove the directions. HA! HAHAHAHAHA!
Anyway.
OK, so what we need is 1 (one) set of assembly directions for the Evenflo Exersaucer Ultra.
No problem. I'm a computer-savvy kind of go-to problem-solving gal. What I'll do is, I'll pop on over to the Evenflo website, where no doubt I will find a handy-dandy list of printable assembly instructions for all of their baby products.
Let's see. I guess I would find assembly instructions under...um....FAQs? No doubt people are frequently asking Evenflo, "How the *&^%^ do I put together this &*(*&^ing piece of %^$?"
Whoa. Their FAQ is divided into categories. Like, 400 categories. OK, I'm not a customer service specialist, but if people have that many questions about your product, maybe you're not explaining yourself clearly enough in the manuals.
OK, let's try Category: Playtime: Bouncers.
Huh.
Now I need to choose a subcategory. Exersaucer, exersaucer....
Wait. I thought the Exersaucer was a bouncer. Apparently it's not. Apparently it's some other type of Category: Playtime.
Ohhhh. It's a "Category: Playtime: Activity Centers." Gotcha.
OK. There's like five different kinds of Exersaucers and none of them say "Ultra." Let's just try the basic "Exersaucer."
Click.
"Matching FAQs for Activity Centers, Exersaucer:"
(a lot of blank space)
Huh.
If you don't have a FAQ for it, then WHY WHY WHY does it have its own FAQ category?
Maybe it's under "Category: Playtime: Activity Centers: Exersaucer Baby."
"Matching FAQs for Activity Centers, Exersaucer Baby:"
(more blank space)
Yay! Another useless FAQ category!
Obviously, assemblage of their insanely complicated baby toys is not one of their frequently asked questions. I bet one of their most frequently asked questions is, "Who the hell designed your website?"
So. Back to the beginning. Let's try...."Replacement Parts"? Are assembly instructions considered a "part"? If so, are they replaceable? Or if we lose them, are we banished to a locked room full of unassembled Category: Playtime: Activity Centers: Exersaucers and forced to put them together sans directions in order to get out?
Clicking on "Replacement Parts"...
"Please enter the model number and the manufacturing date from your product in the fields above. See the diagram below for help in determining your model number (in purple) and manufacturing date (in blue):
6161263 10 APR 2003 (USA)
6161263c 10 APR 2003 (CANADA)
This information can be found on the back or bottom of most our products."
Huh.
See. I'm at work. And I regret to say that I DIDN'T CARRY THE FREAKING EXERSAUCER PARTS TO WORK WITH ME.
What is this unholy mess? Why can't I just click on "Exersaucer: Ultra assembly instructions" and get access to a nice, orderly PDF document that I can print out and take home to my poor, embittered husband? Why do I have to jump through your model number/manufacturing date hoops in order to access this crucial information? Are there so many different varieties of the Exersaucer Ultra that you can't keep track of all of their assembly instructions without model numbers? If so, do you think maybe you should try FOCUSING a little bit and not being so ADHD and SCATTERBRAINED? Do you think maybe it wouldn't be too much to ask that we be able to find some damn assembly directions on your website without having to search every single one of the 435 Exersaucer Ultra parts to see if it might contain the secret and apparently vitally important MODEL NUMBER? These aren't national secrets here; they're ASSEMBLY INSTRUCTIONS for a BABY TOY.
And by the way, who the hell designed your website?



